FAQs
Got a question? The quickest way to answer it is to check if you’re question is covered below. If you can’t find your question on the list please email us at via enquiries@farer.com and we’ll be happy to help.
Shopping
What does Pre-Order mean?
Pre-order means we’re waiting for its first delivery or its temporarily out of stock. The preorder date shown next to the product is the date we will be ready to ship globally.
What guarantee does Farer offer?
We offer a 60-month / 5-year movement guarantee on all Farer watch movements - if anything does go wrong then we’ll be happy to repair or replace it.
What is the packaging for a Farer watch?
All our Farer watches ship globally with hand crafted black presentation boxes, perfectly finished to hold your watch and all paperwork.
Shipping & Returns
Which countries does Farer ship to?
We offer free global shipping.
When will I know my order has been dispatched?
We will email you to notify you your order has been dispatched.
Can I track my order?
A tracking code (where applicable) will be sent in your dispatch email.
How does my Farer order arrive?
Your watch will be within its Farer wooden box protected by a bespoke padded and unbranded outer delivery box.
Can I exchange my Farer product?
You can exchange your order within 30 days of the shipment date. All items need to be returned unworn, in their original packaging and with a completed returns form. Click here to download a returns form. PLEASE NOTE: ENGRAVED WATCHES CANNOT BE EXCHANGED SINCE THEY HAVE NO RESALE VALUE.
How do I return my Farer product?
Click here to download a returns form. Return your order for FREE within 30 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you. PLEASE NOTE: ENGRAVED WATCHES CANNOT BE RETURNED SINCE THEY HAVE NO RESALE VALUE.
Finance & Payments
Do you offer interest-free credit?
If you are over 18, you can spread the cost of any purchase over $450 (interest-free) across 12 months via Klarna. At checkout, select Klarna as your payment option and you’ll be presented with a payment plan. Enter a few personal details to get an instant answer from Klarna and your order will then be placed.
When will my payment be taken?
Your payment will be taken at the checkout.
What payment methods can I use?
All major payment cards, PayPal, Apple Pay and Amazon Pay. All transactions are secure and encrypted.
Gifting & Personalisation
Do you offer a personalised engraving?
Many of our watches can be engraved on the back case for free. View the individual watch pages to see if they can be engraved. Engraving will add an additional 1-2 working days to delivery times.
Do you offer a gift wrap service?
At this time it is not something that we can offer.
Appointments
How can I book an appointment to view the range?
We invite you to visit either our office near Ascot, Berkshire, UK. Please click here to book a time.
Do you have any retailers I can view your watches?
All our watches are sold direct from the Farer store on FARER.COM
Watches
What sizes are the Farer watch cases?
All watch case sizes are in the specification section on every watch product page.
Are Farer watches water resistant?
All watch case water resistance depths are in the specification section on every watch product page.
How should I clean my Farer watch case?
Gently wipe off the front and back of the watch case using a clean and slightly damp cloth. Dry and polish your watch with the Farer superfine microfibre cloth. Do not use chemicals to clean your watch.
How should I clean the bronze crown?
The signature Farer bronze crown will patinate as it is exposed to the elements. It may also over time develop a soft green tone depending on the acidity of the wearer’s skin. If you wish to return the bronze crown to its original condition, use a pinhead-size blob of metal polish and a fine polishing cloth to gently remove any tarnish. We recommend Peek metal polish.
Straps
How do I change straps?
Our innovative in-built strap mechanism allows you to easily change the look of your watch in seconds without the use of a tool. Available on all our straps except the Aqua Compressors.
What wrist sizes do your straps fits?
All our straps fit mens and womens wrist sizes 16cm-23cm.
How should I clean a leather strap?
Clean straps regularly with specially formulated leather care balm. Do not submerge in water.
How should I clean my metal bracelet?
Gently wipe the bracelet using a clean and slightly damp cloth. Dry and polish your watch with the Farer superfine microfibre cloth. Do not use chemicals to clean your metal bracelet.
Servicing & Repairs
How often should my watch be serviced?
All component parts are manufactured from the best materials. However, some parts are subject to natural wear. This is why we recommend that you have a maintenance service carried out on your watch every 3 to 4 years. Contact Farer for any servicing and maintenance requirements through the Servicing & Repair contact form or alternatively use a reputable watch technician who has experience with ETA or SELLITA movements.
Where can I get my Farer watch repaired?
Contact Farer through the Servicing & Repairs contact form for any repair requirements.
5 year MOVEMENT guarantee
Free delivery world wide
Free 30 days returns