FAQs
Got a question? The quickest way to answer it is to check if you’re question is covered below. If you can’t find your question on the list please email us at via enquiries@farer.com and we’ll be happy to help.
Shopping
What does Pre-Order mean?
Pre-order means that a watch is available to order but not currently in stock. This is either because we’re waiting for its first delivery or it is temporarily out of stock. The pre-order date shown next to the product is the date we will be ready to ship globally.
ARE THERE ANY DISCOUNTS ON FARER WATCHES?
At Farer we never offer any discounts or promotions on our watches. This is because we believe in offering you the best possible price from the outset.
What guarantee does Farer offer?
We offer a 60-month / 5-year movement guarantee on all Farer watch movements.
WHAT IS NOT COVERED IN THE GUARANTEE?
The guarantee of your Farer watch does not cover the following:
- Accidental or deliberate damage Cosmetic damage (e.g. scratches, dents, corrosion and general wear and tear arising from everyday use.
- Water damage caused by user error, rather than mechanical failure.
- Damage caused by disregarding the instructions in the owner’s manual.
- Magnetisation of the watch movement.
- Faults that occur from adjusting the date wheel between 8 pm and 2 am.
- Overwinding of hand-wound mechanical movements.
- Servicing of the watch by anyone other than Farer.
DOES RESIZING THE BRACELET AFFECT THE MOVEMENT GUARANTEE?
No
DOES GETTING A PERSONALISED ENGRAVING AFFECT THE MOVEMENT GUARANTEE?
No, not if it is engraved by Farer when purchasing the watch.
WHAT DATE IS THE GUARANTEE VALID FROM?
The guarantee starts on the date that we dispatch the watch.
IS THE GUARANTEE TRANSFERABLE IF I SELL OR GIFT THE WATCH TO ANOTHER PERSON?
Yes, as long as the new owner can provide proof of ownership, such as the original purchase documents and warranty card.
Shipping & Returns
Which countries does Farer ship to?
Farer offers free worldwide shipping on all watches. Farer does not currently ship to the following countries:
- Mexico
When will I know my order has been dispatched?
We will email you to notify you your order has been dispatched.
Can I track my order?
A tracking code (where applicable) will be sent in your dispatch email.
What is the packaging for a Farer watch?
All our Farer watches ship globally with hand-crafted blue presentation boxes, perfectly finished to hold your watch and all paperwork, and secured in an outer cardboard shipping box.
Can I exchange my Farer product?
You can exchange your order within 30 days of the shipment date. All items need to be returned unworn, in their original packaging and with a completed returns form. Click here to download a returns form. PLEASE NOTE: ENGRAVED WATCHES CANNOT BE EXCHANGED SINCE THEY HAVE NO RESALE VALUE.
How do I return my Farer product?
Click here to download a returns form. Return your order for FREE within 30 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you. You can read our full returns policy on our returns page here.
PLEASE NOTE: ENGRAVED WATCHES CANNOT BE RETURNED SINCE THEY HAVE NO RESALE VALUE.
Finance & Payments
Do you offer interest-free credit?
If you are over 18, you can spread the cost of any purchase over $450 (interest-free) across 12 months via Klarna. At checkout, select Klarna as your payment option and you’ll be presented with a payment plan. Enter a few personal details to get an instant answer from Klarna and your order will then be placed. You can read more about Klarna on our Finance page.
When will my payment be taken?
Your payment will be taken at the checkout.
What payment methods can I use?
All major payment cards, PayPal, Apple Pay, Google Pay and Amazon Pay. All transactions are secure and encrypted.
Gifting & Personalisation
DOES FARER OFFER A PERSONALISED ENGRAVING SERVICE?
Many of our watches can be engraved on the back case for free. View the individual watch pages to see if they can be engraved. Engraving will add an additional 1-2 working days to delivery times.
DOES FARER OFFER A GIFT WRAP SERVICE?
At this time it is not something that we can offer.
Appointments
HOW CAN I BOOK AN APPOINTMENT TO VIEW FARER’S WATCHES?
We invite you to visit either our office near Ascot, Berkshire, UK. Please click here to book a time.
DO YOU HAVE ANY RETAILERS WHERE I CAN VIEW YOUR WATCHES?
No. All our watches are sold direct from the Farer store on FARER.COM
Watches
What sizes are the Farer watch cases?
Farer watch cases differ in size depending on the model. All watch case sizes are in the specification section on every watch product page.
Are Farer watches water-resistant?
Farer watches have several different levels of water resistance. You can find the relevant water resistance of a model on the product page of the website, in the manual, or on the watch’s case back. Below are the various levels of water resistance used on our watches, and the activities they are suitable for.
- 50m - Suitable for splashes and light swimming on the surface. Not suitable for jumping or diving.
- 100m - Suitable for swimming and snorkelling. Not suitable for jumping or diving.
- 200m/300m - Suitable for swimming, snorkelling, jumping and diving.
How should I clean my Farer watch case?
Gently wipe off the front and back of the watch case using a clean and slightly damp cloth. You can also use a clean, slightly damp toothbrush to remove more stubborn dirt. Dry and polish your watch with the Farer superfine microfibre cloth. Do not use chemicals to clean your watch.
How should I clean the bronze crown?
The signature Farer bronze crown will patinate as it is exposed to the elements. It may also over time develop a soft green tone depending on the acidity of the wearer’s skin. If you wish to return the bronze crown to its original condition, use a pinhead-size blob of metal polish and a fine polishing cloth to gently remove any tarnish. We recommend Peek metal polish.
Straps
HOW DO I CHANGE MY WATCH STRAPS?
All of our straps are fitted with quick-release spring bars, which allows you to easily change the look of your watch in seconds without the use of a tool.
WHAT WRIST SIZES DO FARER WATCH STRAPS FIT?
All our straps fit men's and women's wrist sizes 16cm-23cm. We also offer short and extra-large watch strap sizes.
HOW SHOULD I CLEAN A LEATHER WATCH STRAP?
Clean straps regularly with specially formulated leather care balm. Do not submerge them in water.
HOW SHOULD I CLEAN MY METAL WATCH BRACELET?
Gently wipe the bracelet using a clean and slightly damp cloth. You can also use a clean, slightly damp toothbrush to remove more stubborn dirt. Dry and polish your watch with the Farer superfine microfibre cloth. Do not use chemicals to clean your metal bracelet.
Servicing & Repairs
How often should my watch be serviced?
All component parts are manufactured from the best materials. However, some parts are subject to natural wear. This is why we recommend that you have a maintenance service carried out on your watch every 4 years. Contact Farer for any servicing and maintenance requirements through the Servicing & Repair contact form. Alternatively, you can use a reputable watch technician who has experience with ETA or SELLITA movements. However, servicing and repair by a third party will invalidate your warranty.
Where can I get my Farer watch repaired?
Contact Farer through the Servicing & Repairs contact form for any repair requirements.
5 year MOVEMENT guarantee
Free delivery world wide
Free 30 days returns